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The Texas 1600 Form is a Child Support Complaint Form designed for individuals seeking to file a complaint with the Office of the Attorney General's Child Support Division. This form facilitates the complaint process by gathering essential information from the complainant, ensuring that their concerns are documented and addressed in a timely manner. Understanding the procedures outlined in this form is crucial for those navigating the complexities of child support issues in Texas.

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The Texas 1600 form serves as a vital tool for individuals seeking to file a complaint with the Child Support Division of the Office of the Attorney General. This form is designed to streamline the complaint process, ensuring that all submissions are documented in writing. By doing so, the office can better assist and respond to concerns raised by parents and guardians regarding child support issues. The form requires essential information, including the complainant's name, contact details, and a description of the complaint. Once submitted, the complaint is assigned to a designated Field Ombudsman, who will oversee the investigation and keep the complainant informed every 60 days until resolution. The Child Support Division emphasizes the importance of mutual respect between complainants and staff throughout this process. Confidentiality is maintained, and records are kept to ensure that all complaints are handled fairly and effectively. Understanding the steps involved in filing a complaint and the responsibilities of both parties can help individuals navigate this process more smoothly.

Texas 1600 Preview

Form 1600
November 2014
CHILD SUPPORT COMPLAINT FORM
This is in response to your request to file a complaint with the Office of the Attorney General=s Child Support Division. All
complaints must be in writing in order to enable us to better serve you in processing your complaint. Your complaint will be handled by
Field Ombudsman Name, Field Ombudsman at the address and phone number listed below:
Office Address:
Daytime Phone Number: ( ) -
Please complete the remainder of this page
and return it to the name and address shown above. The information on page two of this form
is provided to help you understand the complaint process and should be kept for your records.
Name:
Address:
Phone Number: ( )
Social Security Number: __________________
Case Number: ___________________
Description of Complaint:
Signature: Date:
Texas Government Code Chapter 559 gives you the right to review and request correction of information on this form.
PLEASE KEEP THIS INFORMATION FOR YOUR RECORDS
The Child Support Division of the Office of the Attorney General recognizes each customer’s right to prompt and courteous assistance.
We are dedicated to maintaining the highest level of professional commitment and personal service to those served, particularly the
parents and children of Texas. We have received your complaint and are providing this document so you will understand the Child
Support Division’s complaint process.
What Happens After I Submit My Complaint?
These are the basic steps that will take place:
$ we will document your complaint to maintain a record
$ we will investigate your allegations, which may include:
$ discussing the issue further with you
$ researching our computer records
$ talking to other persons who are subjects of the complaint
$ we will provide you with updates every 60 days until the complaint is resolved
$ once resolved, we will notify you and other persons who are subjects of the complaint
$ we will document the resolution
Who Will Handle My Complaint?
The Ombudsman Program is a special program which has been established to handle complaints. This program consists of a child
support staff member in each child support field office and regional office that has been designated to handle complaints. The
Chief Ombudsman in our State Office in Austin is responsible for overseeing the program. We hope to resolve your complaint at the
field office level, however, if the complaint isn’t resolved, it will then be forwarded to the regional or State Office level.
What Records Are Kept?
A record of your complaint that contains the following information will be kept by the Child Support Division:
$ your name
$ date the complaint was received
$ nature of the complaint
$ name of each person contacted in relation to your complaint
$ summary of the results of the review or investigation
Your complaint will be documented and tracked to ensure a timely response. All information regarding this complaint will be kept
confidential in accordance with the Child Support Division=s policies.
Mutual Responsibilities of the Parties to a Complaint
In order for the Child Support Division to ensure that all complaints are dealt with fairly and effectively for all concerned, the
following mutual responsibilities will be expected of all parties:
Child Support Ombudsmen are responsible for:
• assisting the complainant with the complaint process as appropriate
• treating all complainants with courtesy and respect at all times
• giving complainants a reasonable opportunity to voice all issues prior to final resolution of the complaint
• keeping complainants informed of any actions taken to address the complaint and the outcome of their complaint
• giving the complainant reasonable warning of the consequences of unacceptable conduct
Complainants are responsible for:
• treating all Child Support Division staff with courtesy and respect at all times
• cooperating with staff who are investigating and resolving the complaint
• informing Child Support Division staff of any other action they have taken in relation to the complaint
• providing, to the best of their ability, relevant and accurate information
• clearly and specifically identifying the issues relevant to the complaint
IMPORTANT NOTE: Complainants have the right to report any failure of staff to treat them with courtesy and respect. All such
complaints go directly to management. Child Support Division staff have the right to report incidences of discourteous or disrespectful
conduct by complainants to management, who are authorized to limit contact with the complainant as appropriate. Complainants will
be notified of any limitation of contact in writing. The Child Support Division has the right to refuse to respond to correspondence that
is offensive, threatening, repetitive or excessive
How Will I Know If Anything Is Being Done?
You, along with any other persons who are subjects of the complaint, will be provided with updates every 60 days as to the status
of the investigation until it is resolved. You will also be notified at the time the complaint is resolved.
⇓ Texas 1600 PDF

Document Specs

Fact Name Details
Form Purpose The Texas 1600 form is a Child Support Complaint Form used to file complaints with the Office of the Attorney General's Child Support Division.
Governing Law This form is governed by the Texas Government Code Chapter 559, which outlines the rights of individuals to review and request corrections of information.
Complaint Submission Complaints must be submitted in writing to ensure proper processing and documentation.
Ombudsman Program The Ombudsman Program is established to handle complaints, with designated staff in each child support field and regional office.
Investigation Process Upon receiving a complaint, an investigation is conducted, which may include discussions with the complainant and others involved.
Updates Provided Complainants will receive updates every 60 days regarding the status of their complaint until it is resolved.
Confidentiality All information related to the complaint is kept confidential, in accordance with the Child Support Division's policies.
Mutual Responsibilities Both complainants and Child Support Ombudsmen have responsibilities to ensure the complaint process is handled fairly and respectfully.
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